Cancel a subscription

Cancel through the Stripe customer portal before the next renewal date. Cancellation stops future renewals; paid access remains available through the end of the current billing period.

Unused allowances

Monthly planning allowances do not roll over and are not refundable, transferable, redeemable for cash or stored value. Not using an allowance does not automatically qualify a completed billing period for a refund.

Creative output concerns

If an image or reel is technically corrupt or materially fails to follow the submitted brief, contact us within 14 days with the task details. We will first offer a reasonable regeneration or corrected export. Aesthetic preference alone is normally handled through regeneration, not a refund.

Refund eligibility

We consider refunds for duplicate charges, billing errors, unauthorised charges reported promptly, or extended service failure that prevented material use of a paid plan. Approved refunds return to the original payment method; provider processing times vary.

This policy does not remove mandatory consumer cancellation or refund rights that apply under local law. Where you request immediate digital supply, applicable rights may change once performance begins, but statutory protections remain.

Charge questions and disputes

Contact us before opening a payment dispute so we can investigate. We respond with subscription, delivery and support records. This does not restrict your right to contact your card issuer or payment provider.

Request help

Email support@beachbarwirrall.shop with the account email, charge date, amount in USD and reason. You may also call +44 7923466378. Never send a full card number or security code.